FAQ
Common questions.
Honest answers. If something is missing, ask on WhatsApp.
Are you nutritionists?
No. We are software engineers and butchers. Our planner is a lifestyle tool, not medical advice. Always consult a registered professional for medical conditions.
Who is behind The Carni?
A small team based in Cape Town. Our butcher is in Brackenfell, our software ships from the cloud, our drivers cover the metro.
Is 'The Carni' a registered brand?
Yes. The Carni (Pty) Ltd is registered with CIPC. We are in the process of trademarking the brand.
Where do you deliver?
The Carni delivers to 54 suburbs across the Cape Town metro, the winelands and the West Coast. Metro suburbs — Bellville, Durbanville, Claremont, Sea Point, Century City and others — are served on Wednesday and Saturday runs. Outlying areas such as Hermanus, Langebaan and Franschhoek are served on a weekly run. See the delivery page for the full list and the fee for each suburb.
How is the meat kept cold?
Frozen Economy uses dry ice and insulated packaging. Chilled Premium uses gel packs for same-day cooking. Both reach -18C or 0-4C respectively at delivery.
How long does delivery take?
Same-day for orders placed before 10am on Wed/Sat. Otherwise the next delivery slot.
Can I cancel an order?
Yes. Up to 24 hours before dispatch. After that, we refund the meat cost but the packaging/sealer cost is non-refundable.
What payment methods do you support?
Place the order on the site and The Carni confirms payment with you directly before the box is cut and dispatched. Prices are in South African Rand. Card checkout is not currently enabled.
Can I cancel a subscription?
Yes. Skip, pause or cancel any time from your account dashboard.
Can I swap box contents?
Yes. From the subscription page, click 'Swap box contents' to substitute any product.
What happens if I miss a delivery?
We attempt redelivery the next scheduled slot. If you miss two in a row, your subscription pauses automatically.
What about my health data?
The free planner never touches it. Carni Pro only stores health data with your explicit POPIA consent, encrypted and audit-logged. You can delete the data at any time.
Do you sell supplements?
No. We stopped selling them - we are a butcher, not a supplement shop. Our supplements guide covers what an animal-based diet tends to be short on and what to look for on a label. We make no medical claims and earn nothing from where you buy.
Can I delete my account?
Yes. From your account settings, request deletion. We will delete all personal data within 30 days, in line with POPIA.
What's the difference between Frozen and Chilled?
Frozen is -18C, dispatched on dry ice. Chilled is 0-4C, dispatched on gel packs. Chilled is for same-day cooking; Frozen is for the freezer.
Do you ship nationally?
Not yet. Cape Town is our launch market. We will expand as the cold-chain network is built.
What if my box arrives thawed?
Photo-document it within 30 minutes and call us. We replace the box or refund you in full.